Privacy Policy

1. General Provisions

This Privacy Policy is intended to inform you in a clear and understandable manner how SOFIA SIGNATURE EOOD collects, uses, stores, and protects the personal data of its customers, partners, and website visitors.

We process your personal data in accordance with the requirements of Regulation (EU) 2016/679 (GDPR), the Personal Data Protection Act, and applicable Bulgarian legislation.

2. Data Controller

SOFIA SIGNICER EOOD
UIC: 208841152
Address: Sofia, 35 Gorska Temenuga St.

If you have any questions regarding the processing of your personal data, you can contact us using the contact information provided on the website.

3. What Personal Data We Collect

Depending on the services you use, we may process the following categories of personal data:

first and last ime;
phone number;
email address;
company information (for corporate clients);
information regarding the requested services;
details regarding the date, time, and location of a transfer or event;
information provided voluntarily via contact forms, email, or phone;
technical information when visiting the website (IP address, browser, device, cookies, and log files).

4. For what purposes do we use personal data

We process your personal data for the following purposes:

providing relocation services;
organizing VIP transfers;
organizing corporate and private events;
preparing quotes;
communicating with clients;
processing inquiries;
fulfilling contractual obligations;
issuing accounting documents;
improving service quality;
compliance with legal obligations.

5. Legal Basis for Processing

The processing of personal data is carried out on the following grounds:

performance of a contract or taking steps prior to entering into a contract;
a legal obligation;
the company’s legitimate interest;
explicitly given consent, when necessary.

6. Disclosure of Personal Data to Third Parties

Your personal data may be disclosed only when necessary to perform the requested services, including to:

transportation partners;
hotels;
travel and relocation service providers;
accounting and legal consultants;
IT service providers;
government agencies, when required by law.

We do not sell or share your personal data with third parties for marketing purposes.

7. Retention Period

Personal data is retained only for the period necessary to fulfill the purposes for which it was collected, as well as in accordance with applicable law.

Upon expiration of the relevant periods, the data is deleted or anonymized in a secure manner.

8. Protection of Personal Data

SOFIA SIGNICER EOOD implements appropriate technical and organizational measures to protect personal data against:

unauthorized access;
unlawful alteration;
accidental loss;
destruction;
unauthorized disclosure.

9. Your Rights

Under the GDPR, you have the right to:

to receive information about whether we process your personal data;
to access your personal data;
to request the correction of inaccurate data;
to request erasure (“the right to be forgotten”) when the legal conditions are met;
to restrict processing;
to object to the processing;
data portability;
to withdraw your consent at any time when processing is based on it.

10. Cookies

The website uses cookies for the following purposes:

ensure the proper functioning of the site;
to improve the user experience;
analyze website traffic;
enhancing security.

Users may restrict or delete cookies at any time through their browser settings.

11. Changes to the Policy

SOFIA SIGNATURE EOOD reserves the right to update this Privacy Policy in the event of changes in legislation, the services offered, or the manner in which personal data is processed.

The current version will always be published on this page.

12. Contact Information

If you have any questions regarding this Privacy Policy or the way we process your personal data, you can contact us using the contact information published on our website.